Monthly Archives: July 2018

Language Matters: Service & Repair Guidelines

Language Matters: Service & Repair Guidelines

Prince George drivers may not know that there are vital uniform service and repair guidelines in the automotive industry. The guidelines were created to help automotive service professionals better talk to motorists. It also gives you a common language to use when talking with different repair facilities. Recommendations are based on the following definitions: First, System Failure. This is when parts or a system are out of car maker’s specifications have failed, or are unable to carry out their specific function. An example would be going in for new brakes and your Gears Plus service advisor discovers that one of your rotors is cracked. A cracked rotor is a failed part. Your service advisor cannot ethically slap new brake pads on a cracked rotor because it has a high probability of becoming a brake system failure and a serious safety hazard. The second category is Preventive or Scheduled Maintenance. This is when parts or a system are schedul ... read more